Frequently Asked Questions
Answers to Common Questions
Where is my order?
Our shipping update page is a great place to start. Here you can look up what round your order is with and view where it is in the order process. You can also find the round number on your order confirmation email. If you need more assistance, you can use the customer service help request here.
Which payment methods do you accept?
We except Paypal, sezzle and credit card payments
What is your return policy?
Due to the custom nature of these product, I do not accept returns. My goal is for you to be over the top excited with your purchase. If you are not, please contact me so we can work on a solution together.
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If you ever have any questions, concerns or suggestions on how we can improve, please contact us at jensfabric.customerservice@gmail.com
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What is your refund/reprint policy?
There are a few ways reprints happen.
The first is if the printer catches a flaw before the original batch is shipped to me. In this case, the reprint usually ships within two weeks. Depending on the situation, your order may partial ship or the whole order may be delayed and ship when the reprints arrive.
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The second way is if I catch the flaw before it ships to you. In this case you will be notified and the rest of your order will ship. Reprints for scenario 2 are placed with the current open round and wont ship for 6-8 weeks after the current round closes.
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The third scenario is if you (the customer) finds a flaw that was not caught by the printer or myself. Similarly to scenario 2, these reprints will be placed with the current open preorder and will follow that shipping schedule.
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At the discretion of our management team, some customers may be offered a partial to full refund in the form of store credit. This depends heavily on the individual circumstances and is not our first step in providing good customer service. We prioritize customer service and think it is crucial for this business, but due to the custom nature of our products refunds are not typically offered. We work with each customer and do our best to provide a suitable outcome for every situation.
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Do you offer gift cards?
Yes! Click on the "Gift Card" link at the bottom footer of the page
Can you explain the different panel sizes?
Bag size: 9" tall by 18" wide, perfect for pockets, purses, bags etc. Image size is typically 4-6" but can be customized.
Child size: 18" tall by 18" wide, perfect for the front of shirts, dresses, totes. Image size is typically 6-8" but can be customized.
Adult size: 36" tall by 18" wide, perfect for the front of shirts, dresses, totes. This could also function as 2 child size panels if you want front and back of a project to coordinate exactly. Image size is typically 8-10" but can be customized.
XL size: 36" tall by 28" wide. This works best for adult clothing size L and up. Image size is typically 12-14" but can be customized.
What types of fabric do you offer?
*note: these are specialty bases and must be specified in the text box on the product page. You may receive an invoice or refund depending if the specialty base price is more or less than $26
Fabric Base Name | Weight | Composition | Price |
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Bamboo French Terry* | 300-320 gsm | 95% bamboo 5% lycra | $26/yd |
Bamboo Lycra | 230-240 gsm | 95% bamboo 5% lycra | $26/yd |
Board Short* | 125 gsm | 100% polyester | $25/yd |
Bullet* | 230-240 gsm | 95% Polyester 5% spandex | $24/yd |
Cotton Canvas | 280 gsm | 100% cotton | $25/yd |
Cotton French Terry | 280-300 gsm | 95% cotton 5% spandex | $26/yd |
Cotton Lycra | 250-260 gsm | 95% cotton 5% spandex | $25/yd |
Cotton Satin* | 110 gsm | 100% cotton | $24/yd |
Cotton Spandex Corduroy* | 220 gsm | 97% cotton 3% lycra | $26/yd |
Cotton Woven | 140-150 gsm | 100% cotton | $24/yd |
Double Brushed Polyester* | 230-240 gsm | 92% Polyester 8% spandex | $24/yd |
Flannel* | 100% cotton | ||
Glitter Vinyl* | 490 gsm (0.5MM thickness) | 100% PVC | $25/18" roll |
Glow in the Dark Vinyl* | 480 gsm (1MM thickness) | 100% PVC | $25/18" roll |
Heavy Weight Athletic | 300-320 gsm | 85% Polyester 15% spandex | $25/yd |
Holographic Knit | 260-280 gsm | 85% Polyester 15% spandex | $26/yd |
Holographic Vinyl* | 400 gsm (0.45MM thickness) | 100% PVC | $25/18" roll |
Litchi Vinyl (felt back) | 630 gsm (1MM thickness) | 100% PVC | $15/12" roll $18/18" roll |
Modal Knit* | 180 gsm | 95% modal 5% lycra | $27/yd |
Nylon Spandex* | 210 gsm | 88% Nylon 12% spandex | $26/yd |
Organic Cotton Rib | 250 gsm | 95% cotton 5% spandex | $25/yd |
PUL* | 210 gsm | 100% polyester | $26/yd |
PVC Vinyl* | 530 gsm (0.5MM thickness) | 100% PVC | $25/18" roll |
Plush (Double Sided Minky) | 350-380 gsm | 95% cotton 5% spandex | $27/yd |
Smooth Vinyl (woven back) | 550 gsm (0.8MM thickness) | 100% PVC | $15/12" roll $18/18" roll |
Softshell* | 330-350 gsm | 97% Polyester 3% spandex | $28/yd |
Stretch Cotton Woven* | 97% cotton 3% spandex | $26/yd | |
Stretch Waffle Knit* | 220 gsm | 100% cotton | $25/yd |
Swim | 230-240 gsm | 86% Polyester 14% spandex | $24/yd |
TPU Clear Vinyl | 600 gsm (0.6MM thickness) | 100% PVC | $16/12" roll $19/18" roll |
Toweling Fabric* | 320 gsm | 100% cotton | $25/yd |
Waterproof Canvas* | 260 gsm | 100% polyester | $26/yd |
Still have a question or need help?
Contact customer service by submitting a help request here or sending and email to jensfabric.customerservice@gmail.com