Frequently Asked Questions
Answers to Common Questions
Which payment methods do you accept?
We except Paypal, sezzle and credit card payments
What is your return policy?
Due to the custom nature of these product, I do not accept returns. My goal is for you to be over the top excited with your purchase. If you are not, please contact me so we can work on a solution together.
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If you ever have any questions, concerns or suggestions on how we can improve, please contact us at jensfabric.customerservice@gmail.com
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What is your refund/reprint policy?
There are a few ways reprints happen.
The first is if the printer catches a flaw before the original batch is shipped to me. In this case, the reprint usually ships within two weeks. Depending on the situation, your order may partial ship or the whole order may be delayed and ship when the reprints arrive.
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The second way is if I catch the flaw before it ships to you. In this case you will be notified and the rest of your order will ship. Reprints for scenario 2 are placed with the current open round and wont ship for 6-8 weeks after the current round closes.
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The third scenario is if you (the customer) finds a flaw that was not caught by the printer or myself. Similarly to scenario 2, these reprints will be placed with the current open preorder and will follow that shipping schedule.
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At the discretion of our management team, some customers may be offered a partial to full refund in the form of store credit. This depends heavily on the individual circumstances and is not our first step in providing good customer service. We prioritize customer service and think it is crucial for this business, but due to the custom nature of our products refunds are not typically offered. We work with each customer and do our best to provide a suitable outcome for every situation.
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Do you offer gift cards?
Yes! Click on the "Gift Card" link at the bottom footer of the page
Can you explain the different panel sizes?
Bag size: 9" tall by 18" wide, perfect for pockets, purses, bags etc. Image size is typically 4-6" but can be customized.
Child size: 18" tall by 18" wide, perfect for the front of shirts, dresses, totes. Image size is typically 6-8" but can be customized.
Adult size: 36" tall by 18" wide, perfect for the front of shirts, dresses, totes. This could also function as 2 child size panels if you want front and back of a project to coordinate exactly. Image size is typically 8-10" but can be customized.
XL size: 36" tall by 28" wide. This works best for adult clothing size L and up. Image size is typically 12-14" but can be customized.
What types of fabric do you offer?
Price
$25/yd
$25/yd
$27/yd
$24/yd
$25/yd
$24/yd
$24/yd
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$15/12" roll
$18/18" roll
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$25/18" roll
$25/18" roll
$18/18" roll
$16/yd
$26/yd
$26/yd
$25/yd
$24/yd
$30/yd
$25/yd
$25/yd
$22/yd
$24/yd
$26/yd
Composition
95% cotton/5% spandex
95% cotton/5% spandex
95% polyester/5% spandex
100% cotton
100% cotton
88% Polyester/12% spandex
79% polyester/21% spandex
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70% PVC/30% polyester
95% cotton/5% spandex
95% Bamboo/5% spandex
95% Bamboo/5% spandex
Fabric Type Weight
Cotton Lycra 250-260 gsm
Cotton French Terry 280-300 gsm
Double Sided Minky (Squish) 300-310 gsm
Cotton Woven 140-150 gsm
Canvas 240-250 gsm
Swim 210-220 gsm
Heavy Weight Athletic 280-290 gsm
*all above are 60" width fabrics
Smooth Vinyl 480-500 gsm
*vinyl is 52-54" width rolls
Specialty Fabrics (inquire for pricing or see listing in "Extras"):
Clear Printed Vinyl
Glow in the Dark Vinyl NOT CURRENTLY AVAILABLE
Textured Vinyl
Printed Tulle NOT CURRENTLY AVAILABLE
Single Minky
Waterproof Canvas
PUL
Boardshort
Softshell NOT CURRENTLY AVAILABLE
Stretch Cotton Woven
Organic Cotton Rib
Bamboo French Terry 280-300 gsm
Bamboo Lycra 240-250 gsm
4 way stretch waffle knit NOT CURRENTLY AVAILABLE