top of page

Frequently Asked Questions

Answers to Common Questions

Which payment methods do you accept?

We except Paypal, sezzle and credit card payments

What is your return policy?

Due to the custom nature of these product, I do not accept returns. My goal is for you to be over the top excited with your purchase. If you are not, please contact me so we can work on a solution together.

If you ever have any questions, concerns or suggestions on how we can improve, please contact us at jensfabric.customerservice@gmail.com

What is your refund/reprint policy?

There are a few ways reprints happen.

The first is if the printer catches a flaw before the original batch is shipped to me. In this case, the reprint usually ships within two weeks. Depending on the situation, your order may partial ship or the whole order may be delayed and ship when the reprints arrive.

The second way is if I catch the flaw before it ships to you. In this case you will be notified and the rest of your order will ship. Reprints for scenario 2 are placed with the current open round and wont ship for 6-8 weeks after the current round closes.

The third scenario is if you (the customer) finds a flaw that was not caught by the printer or myself. Similarly to scenario 2, these reprints will be placed with the current open preorder and will follow that shipping schedule.

At the discretion of our management team, some customers may be offered a partial to full refund in the form of store credit. This depends heavily on the individual circumstances and is not our first step in providing good customer service. We prioritize customer service and think it is crucial for this business, but due to the custom nature of our products refunds are not typically offered. We work with each customer and do our best to provide a suitable outcome for every situation.

Do you offer gift cards?

Yes! Click on the "Gift Card" link at the bottom footer of the page

Can you explain the different panel sizes?

Bag size: 9" tall by 18" wide, perfect for pockets, purses, bags etc. Image size is typically 4-6" but can be customized.

Child size: 18" tall by 18" wide, perfect for the front of shirts, dresses, totes. Image size is typically 6-8" but can be customized.

Adult size: 36" tall by 18" wide, perfect for the front of shirts, dresses, totes. This could also function as 2 child size panels if you want front and back of a project to coordinate exactly. Image size is typically 8-10" but can be customized.

XL size: 36" tall by 28" wide. This works best for adult clothing size L and up. Image size is typically 12-14" but can be customized.

What types of fabric do you offer?

 Price

 $25/yd

 $25/yd

 $27/yd

$24/yd

$25/yd

 $24/yd                   

 $24/yd

$15/12" roll

 $18/18" roll

 $25/18" roll

$25/18" roll

  $18/18" roll

  $16/yd

$26/yd

$26/yd

  $25/yd

$24/yd

$30/yd

$25/yd

 $25/yd

 $22/yd

 $24/yd

$26/yd

 Composition                            

95% cotton/5% spandex          

95% cotton/5% spandex            

95% polyester/5% spandex      

100% cotton                               

 100% cotton                              

 88% Polyester/12% spandex            

79% polyester/21% spandex    

 70% PVC/30% polyester         

                                                                                       

 

 

 

 

 

 

 

 

 

                            

 95% cotton/5% spandex          

 95% Bamboo/5% spandex      

95% Bamboo/5% spandex       

                            

Fabric Type                                    Weight                                         

Cotton Lycra                                250-260 gsm                 

Cotton French Terry                  280-300 gsm           

Double Sided Minky (Squish)   300-310 gsm         

Cotton Woven                              140-150 gsm                     

Canvas                                          240-250 gsm                         

Swim                                              210-220 gsm               

Heavy Weight Athletic                280-290 gsm          

*all above are 60" width fabrics

Smooth Vinyl                               480-500 gsm       

 *vinyl is 52-54" width rolls                                                                                            

Specialty Fabrics (inquire for pricing or see listing in "Extras"):

Clear Printed Vinyl                                                                                                      

Glow in the Dark Vinyl           NOT CURRENTLY AVAILABLE                                

Textured Vinyl                                                                                                                

Printed Tulle                           NOT CURRENTLY AVAILABLE                                   

Single Minky                                                                                                                    

Waterproof Canvas                                                                                                      

PUL                                                                                                                                    

Boardshort                                                                                                                      

Softshell                                     NOT CURRENTLY AVAILABLE                                 

Stretch Cotton Woven                                                                                                   

Organic Cotton Rib                                                        

Bamboo French Terry                280-300 gsm       

Bamboo Lycra                              240-250 gsm         

4 way stretch waffle knit          NOT CURRENTLY AVAILABLE                                

bottom of page